What We Do
What We Do

Terms & Conditions of Business


These Terms and Conditions are the standard terms for the sale of goods by Blueprint Fitted Furniture Limited, registered in England under number 09278128, whose registered address is Unit 12, Metro Centre, Toutley Road, Wokingham, RG41 1QW. VAT number 198878123.

1. The Contract

  1. These Terms and Conditions govern the sale of bespoke goods by us and will form the basis of the Contract between us and you. Before making your order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
  2. Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our discretion, accept.
  3. A legally binding contract between us and you will be created upon our acceptance of your order, indicated by our order confirmation. Order confirmations will be provided in writing.
  4. We shall ensure that the following information is given or made available to you prior to the formation of the contract between us and you, save for where such information is already apparent from the context of the transaction:
    1. The main characteristics of bespoke goods;
    2. Our identity and contact details (as set out below in Clause 7);
    3. The total Price for the bespoke goods including taxes or, if the nature of the bespoke goods is such that the price cannot be calculated in advance, the manner in which it will be calculated;
    4. Where applicable, the arrangements for payment, delivery and the time by which we undertake to deliver the bespoke goods; and
    5. Where applicable, details of after-sales services and commercial guarantees.

2. Description and Specification of Bespoke Goods

    1. We have made every reasonable effort to ensure that the bespoke goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature. We cannot, however, guarantee that all illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the printing process and/or differences in the colour reproduction of electronic displays.
    2. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents. We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the bespoke goods.
    3. We reserve the right to make any changes in the specification of the bespoke goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
    4. When you order bespoke goods from us, We will produce and/or alter those bespoke goods to your specifications and requirements. We accept no responsibility for any errors that are a result of you not taking and/or adhering to our professional advice.
    5. When placing an order for bespoke goods, please ensure that all information that you provide to us is correct, accurate and complete. We cannot accept the return of any bespoke goods due to incorrect information provided by you.

3. Orders

    1. All orders for bespoke goods made by you will be subject to these Terms and Conditions.
    2. We will only accept changes to orders for bespoke goods if we are reasonably able to accommodate your request without additional work. Requests to change orders need to be made in writing.
    3. If your order is changed we will inform you of any change to the price in writing.
    4. We will only accept an order cancellation for bespoke goods if we have not yet begun making or altering the goods. If you request that your order be cancelled, you must confirm this cancellation in writing.
    5. We may cancel your order at any time before we commence work on your order if:
      1. the products needed for your order are no longer in stock and we are unable to re-stock or obtain (if, for example, the product/items are discontinued); or
      2. An event outside of our control continues for more than 8 weeks.
    6. If we cancel your order under sub-Clause 3.5 and you have already paid for the bespoke goods under Clause 4, the payment will be refunded to you within 14 days. If we cancel your order, the cancellation will be confirmed by us in writing.

4. Price and Payment

    1. The price of the bespoke goods will be shown on our order form at the time of your order. If the price shown in your order differs from our current price we will inform you upon receipt of your order.
    2. If we quote a special price which is different to the price shown in our order form, the special price will be valid for 14 days or, if the special price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the special price even if we do not accept the order until after the period has expired.
    3. Our prices may change at any time but these changes will not affect any orders that we have already accepted.
    4. We have made every reasonable effort to ensure that our prices, as shown in our correspondence are correct. Prices will be checked when we process your order. If the actual price of the bespoke goods is lower than that stated in your order, you will be charged the lower price (unless the lower price was an obvious mistake that you could have reasonably recognised). If the actual price of the goods is higher than that stated in your order, we will ask you how you wish to proceed.
    5. All Prices include VAT. If the rate of VAT changes between the date of your order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any prices where we have already received payment in full from you.
    6. We reserve the right to request full payment upfront prior to commencing work on your order.
    7. All payments for bespoke goods must be paid within 7 days of the date of our invoice.
    8. We accept the following methods of payment:
      1. BACS;
      2. Debit Cards
      3. Credit Cards;
    9. Any faults or concerns with the bespoke goods, or installation of the same, must be raised within 7 days of installation otherwise the bespoke goods will be deemed to have been fully accepted and the order deemed complete.
    10. The client shall not be entitled to set off or withhold payments claimed or due to us in respect of any agreements, whether express or implied.
    11. If you do not make payment to us by the due date as shown on the invoice. We may charge you interest on the overdue sum at the rate of 8% per annum above the base lending rate of Barclays Bank from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum.
    12. If we are required to issue proceedings to recover any fees or disbursements and we are successful in such proceedings, you agree that you will pay our legal/advisory costs of such proceedings even if the amount claimed is suitable for the small claims track.
    13. The provisions of sub-Clause 4.11 will not apply if you have contacted us within 7 days to report an issue or to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.

5. Our Liability

    1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence (including that of our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.
    2. We specialise in providing bespoke goods predominantly for domestic and private use. However, we may also supply bespoke goods for commercial use upon mutual agreement on a case-by-case basis. We shall not assume liability for any commercial business in the event of any loss of profit, loss of business, interruption to business, or loss of business opportunity. Our maximum liability shall be limited to the cost of the project in any circumstance.
    3. Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

6. Events Outside of Our Control (Force Majeure)

    1. We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or other natural disasters, or any other event that is beyond Our reasonable control.
    2. If any event described under this Clause 6 occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:
      1. We will inform you as soon as is reasonably possible;
      2. Our obligations under these Terms and Conditions will be suspended and any time limits that we are bound by will be extended accordingly;
      3. We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of goods as necessary;
      4. If the event outside of our control continues for more than 3 months We reserve the right to cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;

7. Contact Details

    1. If you wish to contact us, you may do so by:
      1. telephone on 0118 9893438;
      2. email at [email protected]; or
      3. post to Unit 12, The Metro Centre, Toutley Road, Wokingham, RG41 1QW.

8. Complaints and Feedback

    1. We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. Our details are listed above in Clause 7.

9. How We Use Your Personal Information (Data Protection)

    1. We will only use your personal information as set out in our Privacy & Cookie Policy available on our website.

10. Other Important Terms

    1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the contract, as applicable) without our express written permission.
    3. The contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    5. No failure or delay by us in exercising any of our rights under these Terms and Conditions means that We have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

11. Governing Law and Jurisdiction

    1. These Terms and Conditions, the contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England and Wales.
    2. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, the contract, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.